![]() ![]() After the usual five minute enquiry the consumer was asking a few more questions about the new bike. The same consumer was admiring a brand new sportsbike. And he had personally seen to it that the consumer grievance was rectified within half an hour. Because in that particular hotel the feedback directly goes to the CEO. ![]() I don't know who was more sorry me or them. All were senior managers who were relaxing at their homes. They told and indeed did their best to rectify the grievances. Three hefty people walked in and introduced themselves. But to my shock within half hour on that sunday afternoon there was knock on my door. I had expected a reply mail maybe after a couple of days or that my feedback would be ignored. After all being the new age indian consumer I have a right to inform the management that I was not happy. Having been used to better service in most hotels this time I decided to give a feedback in the hotel website. Having checked into a star hotel I was surprised that the hot water tap was giving cold water, the room service was quite unfriendly ,unclean laundry. Because not only your siesta will be disturbed but others too. You should never write a customer feedback on a sunday afternoon. ![]()
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